Accessibility statement

What this statement covers

• The QubieCare app you sign in to, used in a web browser on a computer, tablet (including iPad) or phone.
• Our public website at qubiecare.com.au — for example the home, pricing, contact, privacy and terms pages.
• Emails QubieCare sends, such as email verification codes, invitations, reminders and complaint acknowledgements.
• Reports and exports you download from QubieCare (PDF, Word and Excel).

It does not cover files your service uploads, such as evidence photos and documents. They are your service’s own content. We do not currently offer a phone app in the App Store or Google Play; if we release one, we will add it to this statement.

The standard we use

We measure QubieCare against the Web Content Accessibility Guidelines (WCAG) version 2.2, Level AA. WCAG is the international standard for accessible websites and apps (also published as ISO/IEC 40500:2025). The Australian Human Rights Commission recommends that organisations meet WCAG 2.2 Level AA as a minimum.

QubieCare partially conforms with WCAG 2.2 Level AA. That means some parts do not yet fully meet the standard. The problems we know about are listed below, with what you can do in the meantime.

What already works

• QubieCare is designed for phones, tablets (iPad in either orientation) and computers. You can zoom in with your browser.
• A “Skip to content” link lets keyboard and screen-reader users jump past the menu on the home, pricing, contact, privacy, terms and accessibility pages and inside the app. Those pages are marked up with headings, a header, navigation and a main content area.
• Pop-up windows keep keyboard focus inside them and close with the Escape key.
• Most form fields have labels that screen readers read out, and most error messages are announced.
• QubieCare follows your device’s “reduce motion” setting.
• Signing in does not use puzzles or CAPTCHAs. You can use a password manager and paste your password and codes.
• QubieCare does not sign you out after a few minutes of inactivity, so you will not lose your place if you need more time.
• Our emails include a plain-text version.

What does not work well yet (as of 3 October 2026)

• Page titles. Pages inside the app all have the same browser tab title, so screen readers do not announce when you move to a new page. The sign-in, register, invitation and password pages have no title of their own either.
• Small text. Some notes, labels and status badges are smaller than we would like, for example on the ratio and attendance screens and in the complaint forms. In the meantime: your browser’s zoom makes all text larger.
• Faint text. Some grey text does not stand out enough from its background, for example secondary details on coloured panels and the “(optional)” markers on complaint forms.
• Labels and names for screen readers. Some form fields inside the app, for example in the staff, complaint and report forms, have labels that are not properly linked to the field. The self-assessment screen has two navigation areas with the same name. One error message (“We couldn’t load your services”) interrupts screen readers instead of waiting its turn.
• A hidden button. In improvement plans, the button to delete a step only appears when you hover with a mouse. You cannot see it on a touch screen or when you reach it with the keyboard.
• Our public website. The sign-in, register, password, invitation and unsubscribe pages do not yet have a “Skip to content” link or a main content area. The moving product preview on the home page can only be paused with a mouse (it stays still if your device is set to reduce motion).
• Reports. PDF reports include headings and table headers, and each image has a title or file name as its text description, but we have not yet checked them against the PDF accessibility standard (PDF/UA). We have not checked Word and Excel downloads. In the meantime: if a report does not work with your software, ask us for it in another format.
• Large tables, such as the staff compliance matrix, are easier to use on a bigger screen. On a phone they scroll sideways inside the table.

We track each of these as a piece of work and fix them in order of impact. We will update this statement as they are fixed.

How we check accessibility

• Automated checks. Changes to QubieCare’s shared building blocks are tested with axe, an automated accessibility checker, against WCAG 2.1 Level A and AA rules before release, at desktop and iPad sizes. We also test text-colour contrast in our design system and run an accessibility check on our code.
• Limits. Automated tools find only some problems, and ours currently check our shared building blocks rather than every complete page.
• Manual checks. We have not yet completed a full manual review with a screen reader. It is planned.
• Date. This statement was last reviewed on 3 October 2026, from our own assessment (a self-assessment). We will review it at least once a year, and whenever we make big changes.

Technical details. QubieCare relies on HTML, WAI-ARIA, CSS and JavaScript. It works best in a current version of Chrome, Edge, Safari or Firefox.

Tell us about a problem, or ask for another format

If something in QubieCare is hard to use or does not work with your assistive technology, please tell us. Email enquiries@qubiecare.com.au. If you are signed in, you can also use Send feedback in your account menu.

It helps if you tell us:

• the page or screen;
• what you were trying to do; and
• the device, browser and any assistive technology you use.

We aim to reply within two business days. If we cannot fix the problem straight away, we will tell you what we will do and when.

If a problem stops you finishing a task — for example recording something your service needs for compliance — tell us. We will work with you to get it done another way while we fix it.

If you need information from us in a different format, for example a report as a Word document or in larger print, ask us and we will agree a format and timeframe with you. If you would rather talk, email us a phone number and a good time and we will call you. Calls through the National Relay Service are welcome.

If you are not happy with our response

Please tell us first so we can try to fix it. If you are still not satisfied, you can make a complaint about disability discrimination to:

• the Australian Human Rights Commission under the Disability Discrimination Act 1992 (Cth). Complaints are free and must be in writing. Complaints should generally be made within 2 years;
• or, if you are in Queensland, the Queensland Human Rights Commission under the Anti-Discrimination Act 1991 (Qld). Complaints should generally be made within 1 year;
• or, in another state or territory, your local anti-discrimination or human rights body.